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At Allstates Worldwide Auto Transport
Customer Service is Our #1 Priority...

TURNER ENTERTAINMENT GROUP

December 2, 1997

All States – Worldwide
1125 Lindero Canyon Toad
Suite A-8212
Westlake Village, CA 91362

Dear Dawne:

This morning I spoke with a gentleman from a local hotel, and then talked with you. Would you please call him and give him some customer service tips? You truly have spoiled me, and I’m sure other customers, with your interest in meeting my car shipment needs. It’s so nice to know working with All States – Worldwide guarantees good car service for the new employees of Turner Entertainment Group – and working with you guarantees warm, friendly and personalized attention. Unfortunately, it is not often that I encounter from others the level of attention and interest I receive from you and your company. I could ship a car with a number of companies by no other company provides the quality of service I get from working directly with you. Thank you for all you do and I hope you enjoy this small token of appreciation from the Cartoon Network.

Fondly,
Shanna W.
Human Resources Manager